Privacy Policy

At CosmosOrder Stay, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

Personal Information

When you create an account or make a booking, we may collect:

• Name, email address, and phone number
• Billing address and payment information
• Government-issued ID (for verification purposes)
• Profile photo (optional)

Usage Information

We automatically collect certain information when you use our Service:

• Device information (browser type, operating system)
• IP address and location data
• Pages visited and actions taken on our platform
• Booking history and preferences

2. How We Use Your Information

We use the information we collect to:

• Process and manage your bookings
• Communicate with you about your reservations
• Verify your identity and prevent fraud
• Improve our services and user experience
• Send promotional communications (with your consent)
• Comply with legal obligations

3. Information Sharing

We may share your information with:

• Hosts (to facilitate bookings)
• Payment processors (to process transactions)
• Service providers (who assist in our operations)
• Legal authorities (when required by law)

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate security measures to protect your information, including:

• SSL encryption for data transmission
• Secure data storage with access controls
• Regular security audits and updates
• Employee training on data protection

5. Your Rights (GDPR)

Under the General Data Protection Regulation, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data ("right to be forgotten")
• Restrict processing of your data
• Data portability
• Object to processing
• Withdraw consent at any time

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

7. Cookies

We use cookies and similar technologies to enhance your experience. See our Cookie Policy for detailed information about how we use cookies and how you can manage them.

8. Children's Privacy

Our Service is not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Transfers

Your information may be transferred to and processed in countries other than Cyprus. We ensure appropriate safeguards are in place for such transfers in compliance with GDPR.

10. Contact Us

For privacy-related inquiries or to exercise your rights, contact our Data Protection Officer:

Email: privacy@cosmosorderstay.com
Address: 123 Beach Road, Limassol 3035, Cyprus