Terms of Service

1. Acceptance of Terms

By accessing or using CosmosOrder Stay ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service.

2. Description of Service

CosmosOrder Stay provides an online platform that connects property owners ("Hosts") with individuals seeking short-term and long-term accommodation ("Guests"). We also facilitate property sales between Hosts and potential buyers.

3. User Accounts

To use certain features of the Service, you must register for an account. You agree to:

• Provide accurate and complete information during registration
• Maintain the security of your account credentials
• Notify us immediately of any unauthorised access
• Accept responsibility for all activities under your account

4. Bookings and Payments

When you make a booking through our platform:

• You agree to pay all charges associated with your booking
• Cancellation policies vary by property and are displayed before booking
• We process payments securely through trusted third-party providers
• Refunds are subject to the Host's cancellation policy

5. Host Responsibilities

If you list a property on CosmosOrder Stay, you agree to:

• Provide accurate and truthful property descriptions
• Maintain your property in safe and habitable condition
• Comply with all applicable local laws and regulations
• Honour confirmed bookings
• Respond to guest inquiries in a timely manner

6. Guest Responsibilities

As a guest, you agree to:

• Treat properties with respect and care
• Follow house rules set by the Host
• Not exceed the agreed number of guests
• Report any damages or issues promptly
• Leave the property in reasonable condition

7. Prohibited Activities

You may not use our Service for any unlawful purpose or to:

• Post false, misleading, or fraudulent content
• Harass or discriminate against other users
• Violate any intellectual property rights
• Attempt to gain unauthorised access to our systems
• Engage in any activity that disrupts the Service

8. Limitation of Liability

CosmosOrder Stay acts as an intermediary between Hosts and Guests. We are not responsible for the condition of properties, the conduct of users, or any disputes between parties. Our liability is limited to the fees we collect for our services.

9. Dispute Resolution

Any disputes arising from the use of our Service shall be resolved through:

• Direct negotiation between the parties
• Mediation through our support team
• Binding arbitration if mediation fails

10. Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes via email or through the Service. Continued use after changes constitutes acceptance.

11. Contact Us

If you have questions about these Terms, please contact us at:

Email: legal@cosmosorderstay.com
Address: 123 Beach Road, Limassol 3035, Cyprus